Shipping

• Free Delivery

Order processing time 1-3 working days

All product orders in store come with free shipping.
Some products can be shipped to United States and Canada.
Usually, express shipping takes about 4-7 business days depending on different countries, regions and carriers.
Please note that we have no control over the shipping process.
Please note that shipments may sometimes be delayed due to unforeseen circumstances.
If you have any questions about our delivery service, please contact us here.

• Delivery Delays

We always endeavor to deliver your order on time however, there may be factors outside our control such as adverse weather, or severe road network issues that may delay your order. We politely point out that in such circumstances, we do not take responsibility for any impact such delays may have.

• Lost Packages

If you have not received your order, please contact our Customer Care Team who will work to resolve the issue as quickly as possible.

We insure each purchase during the time it is in transit until it is delivered to the specified delivery address. Once courier tracking confirmation is received of an order being delivered and signed for at the delivery address our liability ceases.

• Damages to your order

We do make every effort to ensure your order is delivered in good condition however, occasionally some products can get damaged during delivery so we please ask you to inspect your order upon receipt. If you are not satisfied with the condition of your order, please contact our Customer Care team with photos. If you have not contacted us within 7 days of receiving damaged items, we will deem your order as accepted.

• Shipping Address

Please verify your shipping address during checkout, We do not accept PO/APO/FPO addresses. We are not responsible for any invalid or undeliverable address.
For security purposes, we’re unable to redirect the package once it has been shipped.

• Order Confirmation

You’ll receive a shipping confirmation email with a tracking number as soon as your order has been shipped.
Please allow 24 hours for the tracking number to become active.

Refund policy

At Howard Jewelers, We support 15 days return and exchange
Eligibility for Refunds:
To be eligible for a refund, please ensure that you meet the following criteria:
The item(s) in question are unused, in their original condition, and in the original packaging.
You have proof of purchase, such as a receipt or order confirmation.

Types of Refunds:
Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer service within 7 days of receiving the item. We may request supporting evidence, such as photographs or a detailed description of the issue. Upon verification, we will provide you with a replacement or issue a full refund, including any applicable shipping charges.

Incorrect Orders:
If you receive an incorrect item due to an error on our part, please notify us within 5 days of receiving the shipment. We will arrange for the correct item to be shipped to you, or offer a full refund, including any applicable shipping charges.

Change of Mind or Dissatisfaction:
If you have changed your mind about a purchase or are dissatisfied with the product for any reason, you may be eligible for a refund within 15 days of the purchase date. In such cases, the following conditions apply:

The item(s) must be in its original condition and packaging.

You are responsible for return shipping costs unless otherwise stated.


How to Initiate a Refund:
To initiate a refund, please follow these steps:
Contact our customer service:
Provide your order details and a clear explanation of the reason for the refund request.

If applicable, include any supporting evidence, such as photographs.

Return the item(s):
Once your refund request is approved, we will provide you with instructions on returning the item(s).

Please ensure that the product is securely packaged to prevent damage during transit.

Exclusions:
Please note that certain items may be non-refundable or subject to specific conditions, including but not limited to:

Personalized or customized items.
Items marked as final sale or clearance.

Refund Processing:
Once we receive the returned item(s) and verify their condition, we will initiate the refund process. Refunds will be issued using the original payment method used for the purchase. Please note that the processing time may vary depending on your financial institution.

Contact Information:
If you have any questions or require further assistance regarding our refund policy, please contact our customer service team at [email protected].

Please note that this Refund Policy is subject to change without prior notice. We recommend reviewing the policy periodically to stay informed about any updates or modifications.